Terms & Conditions

Introduction

Welcome to Masalay.pk! These Terms & Conditions govern your use of our website and services. By accessing or purchasing from Masalay.pk, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. General Information

• Masalay.pk is an online store selling spices, seasonings, and organic food products.
• We reserve the right to modify, update, or discontinue any part of our services or website at any time without prior notice.
• Your continued use of our website constitutes acceptance of any changes to these Terms & Conditions.

2. Account & User Responsibilities

• You must be at least 18 years old to make a purchase on Masalay.pk.
• You are responsible for maintaining the confidentiality of your account details, including your password.
• Any unauthorized use of your account must be reported to us immediately.

3. Orders & Payments

• Order Confirmation: Once an order is placed, you will receive a confirmation email/SMS.
• Pricing & Availability: All prices are in PKR and subject to change without notice. We reserve the right to limit quantities and discontinue products at any time.
• Payment Methods: We accept payments via Cash on Delivery (COD), Bank Transfers, and Digital Wallets.

4. Shipping & Delivery

• We offer nationwide delivery across Pakistan.
• Standard delivery time is 2-5 business days, depending on location.
• Delays due to unforeseen circumstances (weather, strikes, customs, etc.) are not our responsibility.

5. Return & Refund Policy

• Please refer to our Refund Policy for details on returns, exchanges, and refunds.

6. Product Quality & Liability

• We ensure high-quality, natural, and authentic products. However, Masalay.pk is not responsible for any allergic reactions or misuse of our products.
• Always read the ingredient list before use.

7. Intellectual Property

• All content, including images, logos, and text, is the property of Masalay.pk and may not be copied, distributed, or used without written permission.

8. Privacy Policy

• Your personal information is protected as per our Privacy Policy. We do not share customer data with third parties for marketing purposes.

9. Prohibited Activities

• You agree not to misuse our website for any fraudulent, illegal, or harmful activities, including but not limited to:
  • Hacking, phishing, or attempting to breach security.
  • Posting false or misleading information.
  • Using our content without permission.

10. Governing Law

• These Terms & Conditions are governed by the laws of Pakistan.
• Any disputes arising from the use of our website will be handled under Pakistani jurisdiction.

11. Contact Us

If you have any questions about these Terms & Conditions, feel free to contact us:
📩 Email: support@masalay.pk
📞 Phone: +92-319-4000383

Masalay.pk reserves the right to amend these terms at any time without prior notice.